Security

The Current Security Situation (Updated November 14, 2019).

Security Alert – U.S. Embassy Jerusalem (November 13, 2019)

Location:  Gaza, Southern Israel

Event:  Rockets continue to impact the Gaza periphery, the cities of Ashdod and Ashkelon, and areas across southern Israel.  U.S. government employees and their family members are temporarily restricted from personal travel to and through areas with active red alert sirens or rocket activity, as the situation remains unpredictable.  Personnel currently living or working in these areas are advised to remain close to a protected space.  U.S. government personnel continue to be prohibited from travel to Gaza and areas in close proximity to Gaza.  

As security incidents, including rocket fire, often take place without warning, U.S. citizens are strongly encouraged to remain vigilant and take appropriate steps to increase their security awareness.  In the event of mortar and/or rocket fire, a red alert siren may be activated.  Treat all such alerts as real; follow the instructions from local authorities and seek shelter immediately.  Know the location of your closest shelter or protected space.  U.S. government personnel and their family members may be restricted from traveling to areas affected by rocket activity, sirens, and/or the opening of bomb shelters.  For additional information on appropriate action to take upon hearing a siren or explosion, see the Israel Defense Forces Home Front Command website (available on devices within Israel) or view the Preparedness Information PDF.  U.S. citizens may also wish to download the free Israel Defense Forces Home Front Command application on Android or Apple devices to receive real-time security and safety alerts.  Free commercial applications, such as Red Alert: Israel, are also available.

Actions to Take:

  •  Be aware of your surroundings
  •  Avoid demonstrations
  •  Monitor local media
  •  Follow the instructions of local authorities

Assistance:

  •  State Department – Consular Affairs
  •  888-407-4747 or 202-501-4444

Your security is our #1 priority.

In recent years, Samson Tours has taken more proactive steps to secure its clients physical well-being and financial protection more than any other company in Holy Land travel. During both Operation Cast Lead (Fall, 2012) and Operation Protective Edge (Summer, 2014), we proved to our clients that we can postpone outbound tours at the very last minute and still refund 99% of their non-insured travel funds by invoking Force Majeure. We've continued to act proactively in re-routing groups at Zero costs to them, and usually there's an upgraded surprise in store to help decrease any discomfort that may be caused.

Israel hosts approximately 4 million tourists a year and tourism is expected to grow to nearly 5 million tourists over the next few years. Still, despite Israel's excellent record for safety of its tourists, we know you want assurances.

Let us tell you how we handle situations on the ground in Israel.

  1. We educate our clients to help them understand that Israel (as hard as it may be to believe!) is one of the safest countries in the world, with the highest security standards. Not a single terrorist attack has ever been carried out against an organized travel group in Israel.
  2. Our guides and drivers receive SMS notifications if troubles arise and know how to stay clear of problematic areas.
  3. You may connect with all of our staff, and securely share your location at anytime throughout the tour using the Stops App. Download Stops for Android or iOS
  4. Our guides and drivers are highly trained in security and medical emergencies, should the need arise.
  5. All of our buses are equipped with free WIFI internet, which allows you to keep in contact with your loved ones in the even that there is a sudden change to our schedule and to ensure your safety at all times.
  6. No suitcase gets placed in the luggage compartments of our buses until you have personally identified them.
  7. While touring on the ground, our secured buses remain locked at all times and/or under the driver's supervision.
  8. No-one who is not a part of the group may enter the bus at any time without the guide or tour leader's explicit permission.
  9. As a member of the Israel Incoming Tour Operators Association, our understanding with the hotels, sites and Ministry of Tourism, during such time of instabilities in different parts of the country, allow us the flexibility to move the group to an alternative hotel or equal-valued site in a more safe zone should the need arise. In times of crisis, Israel becomes one and we make sure that the tour goes on smoothly and safely.
  10. If Samson Tours, its tour leader or the Israeli Government decides to postpone the tour due to political instability, and if you are unable to attend those new dates, then we will refund ALL amounts refunded to us by our suppliers (with exception credit card fees, which are non-refundable to merchants). The deposit and credit card fees paid, however, can be applied to any future travel or tour with us. This force majeure policy overrides any of our other refund policies for travelers who are not equipped with travel insurance.

 

Let us tell you how we secure your funds.

  1. We use highly sophisticated, SSL technology to secure all of our payment pages, registration pages, My Account and contact pages.
  2. We do not store your credit card information in any of our own databases or in hard copy anywhere. When making payments, you will need to re-enter your card information each time. It's the safest way all-around.
  3. Whenever you make a payment, we transfer your funds to our GROUP ESCROW ACCOUNT. With exception of your airline deposit, no funds are payed out to any suppliers until approximately one month prior to departure and are also backed by industry-standard Force Majeure policies.